TERMS OF USE

Last Updated: October 06, 2025

These Terms of Use ("Terms") govern your access to and use of the ORLANDO HOLDING EOOD website (the "Site") and all services provided through it (the "Services"). By accessing or using the Site and Services, you agree to these Terms. If you do not accept any part of these Terms, you must cease all use of the Site and Services.

1. GENERAL PROVISIONS

1.1 Company Information

ORLANDO HOLDING EOOD is a company registered in Bulgaria (registration number 208159800), with its registered office at BULGARIA, Sofia, Oborishte district, Bacho Kiro street, 30, floor 1.

1.2 Acceptance of Terms

Use of the Site and Services constitutes acceptance of these Terms.

1.3 Organizational Representation

If you act on behalf of an organization, you represent that you have authority to bind that entity to these Terms.

2. MODIFICATIONS TO TERMS

2.1 Right to Modify

We may amend these Terms at any time.

2.2 Effective Date

Any changes take effect upon posting and are reflected in the "Last Updated" date.

2.3 Acceptance of Changes

Continued use of the Site or Services after changes constitutes acceptance of the revised Terms.

3. DEFINITIONS

• "Company", "we", "us": ORLANDO HOLDING EOOD
• "User", "you": any individual or entity using our Services
• "Site": the website www.orlandoholding.bg and all associated domains
• "Services": all IT solutions, consulting, and services provided by the Company
• "Content": any information, data, text, software, images, or other materials

4. USE RIGHTS AND RESTRICTIONS

4.1 User Requirements

You must be at least 18 years old, have legal capacity to enter into contracts, not be subject to sanctions, and not reside in a location where access is prohibited.

4.2 Permitted Use

You agree to use the Site only for lawful purposes. Prohibited activities include:

• Damaging the reputation of ORLANDO HOLDING EOOD
• Unauthorized access to other accounts or networks
• Posting or transmitting malicious software, phishing content, or spam
• Data collection through scraping, mining, or without consent
• Violating copyrights or other intellectual property rights
• Attempting to bypass security systems or gain unauthorized access to IT systems

5. USER CONTENT

5.1 Content Submission

You may submit feedback, requests, or content through forms on the Site.

5.2 License Grant

By submitting content, you grant ORLANDO HOLDING EOOD a perpetual, irrevocable, royalty-free license to use, reproduce, and distribute your materials in connection with providing Services.

5.3 User Obligations

You agree not to submit false, misleading, offensive, or unlawful content.

6. INTELLECTUAL PROPERTY

6.1 Company Rights

All intellectual property rights in the Site, Services, and related materials belong to ORLANDO HOLDING EOOD unless otherwise agreed in writing.

6.2 User License

You receive a limited, non-exclusive license to use Services in accordance with these Terms; any other use is prohibited.

7. PORTFOLIO AND MARKETING

Unless otherwise agreed in writing, ORLANDO HOLDING EOOD may display completed projects (excluding confidential information) in its portfolio, case studies, and marketing materials.

8. PRIVACY

The provisions of our Privacy Policy remain in full force and are incorporated herein by reference.

9. PERSONAL DATA PROTECTION AND GDPR

9.1 Data Processing

We process personal data in accordance with GDPR and our Privacy Policy.

9.2 User Warranties

You warrant that any personal data you provide has been lawfully collected and transferred.

9.3 Technical Measures

We implement appropriate technical and organizational measures to protect personal data.

10. THIRD-PARTY SERVICES

We may integrate or reference third-party platforms; ORLANDO HOLDING EOOD is not responsible for their availability, content, or policies.

11. WARRANTIES AND DISCLAIMERS

11.1 "As Is" Provision

The Site and Services are provided "as is".

11.2 Warranty Limitations

We do not guarantee error-free, continuous access or compatibility with all devices or systems.

11.3 IT Solutions Quality

We make reasonable efforts to ensure the quality of our IT solutions but cannot guarantee their complete compatibility with all client systems.

12. LIMITATION OF LIABILITY

12.1 Indirect Damages Exclusion

To the maximum extent permitted by law, ORLANDO HOLDING EOOD shall not be liable for any indirect, incidental, or consequential damages.

12.2 Exceptions

Nothing in these Terms limits liability for death or personal injury, fraud, or gross negligence where such limitation is prohibited by law.

13. INDEMNIFICATION

You agree to indemnify and hold harmless ORLANDO HOLDING EOOD from any claims, liabilities, damages, and expenses arising from your breach of these Terms.

14. SUSPENSION AND TERMINATION

We may suspend or terminate your access to the Site or Services at any time upon violation of these Terms, without prior notice. All accrued rights and obligations survive termination.

15. FORCE MAJEURE

Neither party shall be liable for non-performance or delays due to events beyond its reasonable control, including natural disasters, war, or government actions.

16. SUBCONTRACTING

ORLANDO HOLDING EOOD may engage subcontractors to perform any of its obligations under these Terms without your prior consent.

17. SERVICE LEVELS AND SUPPORT

17.1 Uptime

We strive to maintain 99% monthly uptime but do not guarantee continuous access.

17.2 Technical Support

Technical support is provided within agreed service terms and during business hours.

18. SECURITY AND SYSTEM INTEGRITY

You are responsible for securing your systems, including passwords and network protection. ORLANDO HOLDING EOOD is not liable for damages resulting from compromised credentials or inadequate security.

19. SPECIAL CONDITIONS FOR IT SOLUTIONS

19.1 Solution Implementation

When implementing IT solutions, we may require access to your systems for configuration, integration, and testing. Such access is provided only with your written consent.

19.2 Compatibility

Client agrees to provide accurate information about existing IT systems and infrastructure to ensure compatibility.

19.3 Updates and Support

Terms for providing updates, security patches, and technical support for IT solutions are determined by separate agreements.

20. GOVERNING LAW AND JURISDICTION

These Terms are governed by Bulgarian law. All disputes shall be subject to the jurisdiction of competent Bulgarian courts unless otherwise agreed in writing.

21. SEVERABILITY AND WAIVER

If any provision is invalid or unenforceable, the remaining provisions remain in full force. Waiver of any right does not constitute waiver of any other right.

22. ENTIRE AGREEMENT

These Terms, together with any applicable service agreements, constitute the complete agreement between you and ORLANDO HOLDING EOOD and supersede all prior negotiations.

23. EXPORT CONTROL AND SANCTIONS

You represent that your use of the Services complies with all applicable export control and sanctions laws and does not violate trade restrictions.

24. CLIENT DATA PROCESSING IN IT PROJECTS

When implementing IT projects, ORLANDO HOLDING EOOD may act as a processor of client personal data. In such cases, a separate Data Processing Agreement (DPA) is concluded, which defines:

• Purposes and methods of data processing
• Categories of personal data
• Processing periods
• Rights and obligations of parties
• Security measures
• Data breach notification procedures

25. IT INFRASTRUCTURE AND SYSTEM INTEGRATION

25.1 System Requirements

Client is responsible for ensuring their IT infrastructure meets minimum requirements for successful implementation of our solutions.

25.2 Integration Testing

All IT solutions undergo integration testing in a controlled environment before deployment to production systems.

25.3 Migration Services

Data migration and system transition services are provided with appropriate backup and rollback procedures to minimize business disruption.

26. SERVICE LEVEL AGREEMENTS (SLA)

Specific performance metrics, response times, and availability guarantees for IT services are detailed in separate Service Level Agreements that supplement these Terms.

CONTACT INFORMATION

ORLANDO HOLDING EOOD
Registration Number: 208159800
Address: BULGARIA, Sofia, Oborishte district, Bacho Kiro street, 30, floor 1
Email: info@orlandoholding.com

Note: These Terms of Use have been prepared in accordance with Bulgarian legislation, EU requirements, and international standards for IT service provision.

Compliance Statement: Orlando Holding EOOD is committed to maintaining the highest standards of service delivery and regularly reviews its practices to ensure ongoing compliance with evolving technology and legal requirements.

Effective Date: These Terms of Use are effective as of October 06, 2025 and supersede all previous versions.